Frequently Asked Questions

General Questions

Why does My Windows Factory LLC offer such competitive pricing for premium luxury windows?

Our tagline says it best: Affordable Luxury Windows for Every Home. We focus on delivering high-quality products with transparent pricing to ensure every homeowner can enjoy superior windows at accessible prices. By streamlining our operations and maintaining a customer-first approach, we keep costs low without compromising quality.

How many types of window lines do you offer?

We offer three premium window lines:

  • Insulated Luxury Windows: Designed for optimal energy efficiency and year-round comfort, these windows reduce heating and cooling costs.
  • Safety Tempered Windows: Crafted with shatter-resistant glass, these windows offer enhanced safety for your home.
  • Security Impact Luxury Windows: Hurricane-grade windows featuring an 8 mm thick impact-resistant glass with an internal 1.5 mm specialty membrane and reinforced steel frames. These windows provide ultimate protection from extreme weather, reduce noise, and deter intruders.

What makes My Windows Factory LLC unique?

We are proud to be the only company in the market offering Security Impact Windows, which are hurricane-grade and built to withstand extreme weather and provide additional home security.

What services does My Windows Factory LLC offer?

We specialize in residential window replacement with a focus on premium luxury vinyl windows. Our services include:

  • Pocket Installations: For efficient replacements using your existing window frames.
  • Full Tear-Out Installations: Removing the entire window unit, including the frame and trim, to install a completely new unit.
  • Custom Options and Carpentry Services: Enhancing your home’s style with decorative grids, specialty shapes, and more.

Process & Installation Questions

How long does the entire process take, from ordering to installation?

The process typically takes 8 to 12 weeks, provided all necessary HOA approvals and/or permits are in place.

What’s the difference between pocket and full tear-out installations?

  • Pocket Installation: The new window is fitted into the existing frame, making it a quicker and less invasive process.
  • Full Tear-Out Installation: The entire window, including the frame and trim, is removed and replaced, ideal for homes with damaged frames or those needing a complete refresh.

How long does the actual installation take?

Most installations are completed within one day, depending on the number of windows and the type of installation.

Do I need to prepare my home before installation?

Yes. Please:

  • Clear the area around the windows.
  • Remove furniture, window treatments, and valuables to provide easy access for the installers.

Payment and Pricing Questions

How do I pay for my windows?

We accept the following payment methods:

  • Personal checks
  • ACH transfers
  • Debit and credit cards
  • Cash

Do I need to pay for the whole project in advance?

No. Our payment schedule is designed for your convenience:

  • 50% down payment when placing the order (as your windows are custom-made).
  • 40% upon readiness of the windows at our warehouse (installation is scheduled at this time).
  • 10% upon completion of installation.

Are there any hidden fees?

Absolutely not. We believe in transparent pricing, and all costs are disclosed upfront during your estimate.

Warranty and Service Questions

Do your windows come with a warranty?

Yes! All of our windows are backed by a Double Lifetime Warranty, covering parts, materials, and installation. This warranty is transferable to one subsequent homeowner for up to 25 years.

What happens if I have a broken window or need service?

If you experience any issues, contact us directly, and we’ll schedule a service call as soon as possible to resolve the problem.

Are your windows made in the USA?

Yes, all of our windows are proudly manufactured in the USA, adhering to the highest standards of quality and safety.

Are your windows energy-efficient?

Yes, our windows feature advanced energy-saving technologies such as double Low-E coatings, Argon gas fills, and insulated frames, helping to lower your energy bills and improve comfort.

Can I customize my windows?

Absolutely! We offer a variety of customization options, including decorative grids, specialty shapes, colors, and finishes to suit your home’s style.

Product and Customization Questions

What should I do if I have more questions?

Feel free to contact our customer support team at any time. We’re here to help you every step of the way!

How do I schedule a consultation or installation?

Scheduling is simple! You can:

  • Book online through our website.
  • Call us at (312) 505-9795.
  • Email us at info@mywindowsfactory.com.
 

Can I track my order status?

Yes, we keep you updated throughout the process—from order confirmation to installation scheduling—so you’re always in the loop.

Scheduling and Customer Support Questions

Ready to start your project?

Your instant estimate gives you a great starting point! To receive a detailed and accurate quote, schedule your Free In-Home Inspection & Estimate today.

No obligation. No hidden fees. Just upfront pricing